Our Terms & Conditions

Terms & Conditions Cookies and Privacy Policy


Whenever you make a deposit, take an Exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.

Appointment as agent

When you become a member of Expectations Interchange, you are appointing Expectations Interchange as your agent to introduce you to another holiday property owner who has deposited a week, which you would like to take as an exchange holiday. When you deposit a week into the Expectations Interchange system, you are appointing Expectations Interchange as your agent to introduce you to another holiday property owner who wants to take that week as an exchange holiday.

Accuracy of information

We ask you to provide information about your holiday property so that other members can satisfy themselves that it is suitable for their exchange holiday. When choosing an exchange holiday, it is your responsibility to make sure that the property you choose is suitable for all your requirements. The information we supply is provided by our members or obtained from public web sites. Whilst we try our very best, we cannot guarantee the complete accuracy of the information we supply.

Formation of contract

When we issue the Final Confirmation, the holiday contract is between the member who has deposited the week and the member who is taking that week. The inbound guest is subject to the normal terms and conditions of the holiday property owner and their property or resort manager. Expectations Interchange acts only as the introduction agent and does not supply the holiday itself.

Our obligation to you

We supply the name, address, phone number and email address (if available) of the person who owns the property you have chosen to exchange into. You are welcome to contact them long before your holiday to ensure you are happy with that holiday property. We supply your name, address, phone number and email address (if available) to the member who has chosen your deposited week as their exchange holiday. We do not give your details to anyone else. When you deposit a week, you get a "credit". This credit is valid for three years from the date of deposit and enables you to take any available week out of the Expectations Interchange system, on payment of the exchange fee.

Like for Like

We do not offer "like for like." You can have any size of property, in any location on any date, assuming it is available from the Expectations Interchange system. It is up to you to choose an exchange property that meets your requirements.

Friends and Family Policy

Expectations Interchange does not charge a fee should you wish to let your friends or family take advantage of your exchange or bonus weeks. (Note you are fully responsible for your guests and will be held liable for any damages or breakages in either the accommodation or on the resort during their stay).


If you cancel your exchange holiday, you will lose both the exchange fee and the week you deposited to get that exchange. We therefore recommend our optional Cancellation Protection scheme. This states that for £10/week, if you cancel for any reason, we will refund your exchange fee and reinstate your credit to allow you to take another exchange holiday in the future. We do however require a valid reason and proof for cancellation purposes within 6 weeks prior to departure.  Cancellation Protection is only available for exchanges and does not apply to bonus weeks or rentals.


Please remember that every property and every resort is different. Please do not expect the same standard as the week you deposited. Standards vary enormously according to local conditions. If you have a problem with the holiday property, please contact the local property manager immediately and ask for the problem to be rectified. If you are still dissatisfied and decide not to occupy the property, then neither the property owner nor Expectations Interchange has any liability to provide you with alternative accommodation, unless they have provided grossly misleading information. We are always pleased to receive feedback on your exchange holiday, good and bad. We understand that things do go wrong sometimes, so we will always try to help if it is within our control.

Refusal of deposit

We reserve the right to refuse to accept any deposit. We do this if we think the property is unsuitable or if we already have too many deposits of that type of property for that date.


Your membership of Expectations Interchange is annual therefore we will invoice you 11 months from initiation. You need to notify us if you no longer wish to be a member. We reserve the right to remove anyone from membership at any time.


You can make a request for an exchange holiday at any time however, please be as specific as possible. Expectations Interchange will endeavour to fulfil your needs, but is under no obligation to supply an exchange holiday. Making a request does not mean that you are going to get that particular holiday.

Conditions of Deposit

Once you have deposited a week, you cannot sell, rent, use, give or deposit that week with another exchange organisation without the explicit prior approval of Expectations Interchange. You must pay your annual maintenance fee in full for the week deposited (timeshare owners only). The property must be presented in a clean, comfortable, warm condition to the incoming exchange guest, with details displayed of the local property manager who should have authority to assist your inbound exchange guest during their stay.

Remember, whenever you make a deposit, take an exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

Privacy Policy

Here at Worldwide Timeshare Exchange we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will never sell your information on to third parties, ever.

How we use your information

This privacy notice tells you what to expect when Expectations Interchange collects personal information. It applies to information we collect about:

Visitors to our websites

Google Analytics

When someone visits www.timeshare-exchange.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only ever processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


When someone visits www.timeshare-exchange.co.uk we track their usage using a third aprty service called Mouseflow. Mouseflow tracks clicks, mouse movement, scrolls, forms, and how users navigate around our website. It also shows us a recording of the activity from each visitor to our site. This allows us to see how easy the website is to use, what works well and what doesn't. To find out more visit the Mouseflow website or you can opt out here.

Use of cookies by www.timeshare-exchange.co.uk

You can read more about how we use cookies on our Cookies page.

What information we collect

We may collect the following information from those showing an interest in our service:

  • Name
  • Email address
  • Telephone number

Those who take up our service will be required to supply us with:

  • Physical Address
  • Holiday requirements and preferences

What we do with this information

We have to hold the details of the people who have requested our service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about users in order to book up holiday accomodation or arrange transport to and from an airport. When people do subscribe to our newsletter, they can cancel their subscription at any time and are given an easy way of doing this.

We also use information to:

  • Contact both potential and existing customers
  • Find appropriate holiday accomodation
  • Send out E-newsletters
  • Fulfil our contractual obligations
  • Internal record keeping
  • Improve our products and services
  • Market research purposes

How do we store this information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your right to be forgotten

The GDPR introduced a right for you to have your personal data erased. The is also known as 'The right to erasure'. You can make a request for erasure verbally or in writing and we have one month to respond to your request.


We use a third party provider, dotmailer, to deliver our adhoc e-newsletters to our members. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see dotmailer's privacy notice. Should you wish to remove yourself from this list there is an easy to follow link in each newsletter.

People who contact us via social media

If you send us a private or direct message via social media the message it will not be shared with any other organisations.

People who email us

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Phone calls

All calls are recorded and kept for an appropriate length of time.

Third Party Access to your Data

Unless required to fulfil our contractual obligations (eg: booking holiday accomodation) we will not disclose any of the information you provide to us to any third parties.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11 April 2018.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

Expectations Interchange
Venator House
7 St Stephen’s Court
15-17 St Stephens Road

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