Whenever you make a deposit, take an Exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.
When you become a member of Expectations Interchange, you are appointing Expectations Interchange as your agent to introduce you to another holiday property owner who has deposited a week, which you would like to take as an exchange holiday. When you deposit a week into the Expectations Interchange system, you are appointing Expectations Interchange as your agent to introduce you to another holiday property owner who wants to take that week as an exchange holiday.
We ask you to provide information about your holiday property so that other members can satisfy themselves that it is suitable for their exchange holiday. When choosing an exchange holiday, it is your responsibility to make sure that the property you choose is suitable for all your requirements. The information we supply is provided by our members or obtained from public web sites. Whilst we try our very best, we cannot guarantee the complete accuracy of the information we supply.
When we issue the Final Confirmation, the holiday contract is between the member who has deposited the week and the member who is taking that week. The inbound guest is subject to the normal terms and conditions of the holiday property owner and their property or resort manager. Expectations Interchange acts only as the introduction agent and does not supply the holiday itself.
We supply the name, address, phone number and email address (if available) of the person who owns the property you have chosen to exchange into. You are welcome to contact them long before your holiday to ensure you are happy with that holiday property. We supply your name, address, phone number and email address (if available) to the member who has chosen your deposited week as their exchange holiday. We do not give your details to anyone else. When you deposit a week, you get a "credit". This credit is valid for three years from the date of deposit and enables you to take any available week out of the Expectations Interchange system, on payment of the exchange fee.
We do not offer "like for like." You can have any size of property, in any location on any date, assuming it is available from the Expectations Interchange system. It is up to you to choose an exchange property that meets your requirements.
Expectations Interchange does not charge a fee should you wish to let your friends or family take advantage of your exchange or bonus weeks. (Note you are fully responsible for your guests and will be held liable for any damages or breakages in either the accommodation or on the resort during their stay).
If you cancel your exchange holiday, you will lose both the exchange fee and the week you deposited to get that exchange. We therefore recommend our optional Cancellation Protection scheme. This states that for £10/week, if you cancel for any reason, we will refund your exchange fee and reinstate your credit to allow you to take another exchange holiday in the future. We do however require a valid reason and proof for cancellation purposes within 6 weeks prior to departure. Cancellation Protection is only available for exchanges and does not apply to bonus weeks or rentals.
Please remember that every property and every resort is different. Please do not expect the same standard as the week you deposited. Standards vary enormously according to local conditions. If you have a problem with the holiday property, please contact the local property manager immediately and ask for the problem to be rectified. If you are still dissatisfied and decide not to occupy the property, then neither the property owner nor Expectations Interchange has any liability to provide you with alternative accommodation, unless they have provided grossly misleading information. We are always pleased to receive feedback on your exchange holiday, good and bad. We understand that things do go wrong sometimes, so we will always try to help if it is within our control.
We reserve the right to refuse to accept any deposit. We do this if we think the property is unsuitable or if we already have too many deposits of that type of property for that date.
Your membership of Expectations Interchange is annual therefore we will invoice you 11 months from initiation. You need to notify us if you no longer wish to be a member. We reserve the right to remove anyone from membership at any time.
You can make a request for an exchange holiday at any time however, please be as specific as possible. Expectations Interchange will endeavour to fulfil your needs, but is under no obligation to supply an exchange holiday. Making a request does not mean that you are going to get that particular holiday.
Once you have deposited a week, you cannot sell, rent, use, give or deposit that week with another exchange organisation without the explicit prior approval of Expectations Interchange. You must pay your annual maintenance fee in full for the week deposited (timeshare owners only). The property must be presented in a clean, comfortable, warm condition to the incoming exchange guest, with details displayed of the local property manager who should have authority to assist your inbound exchange guest during their stay.
Remember, whenever you make a deposit, take an exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.
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Here at Worldwide Timeshare Exchange we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
We will never sell your information on to third parties, ever.
This privacy notice tells you what to expect when Expectations Interchange collects personal information. It applies to information we collect about:
When someone visits www.timeshare-exchange.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only ever processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
When someone visits www.timeshare-exchange.co.uk we track their usage using a third aprty service called Mouseflow. Mouseflow tracks clicks, mouse movement, scrolls, forms, and how users navigate around our website. It also shows us a recording of the activity from each visitor to our site. This allows us to see how easy the website is to use, what works well and what doesn't. To find out more visit the Mouseflow website or you can opt out here.
We may collect the following information from those showing an interest in our service:
Those who take up our service will be required to supply us with:
We have to hold the details of the people who have requested our service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about users in order to book up holiday accomodation or arrange transport to and from an airport. When people do subscribe to our newsletter, they can cancel their subscription at any time and are given an easy way of doing this.
We also use information to:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The GDPR introduced a right for you to have your personal data erased. The is also known as 'The right to erasure'. You can make a request for erasure verbally or in writing and we have one month to respond to your request.
We use a third party provider, dotmailer, to deliver our adhoc e-newsletters to our members. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see dotmailer's privacy notice. Should you wish to remove yourself from this list there is an easy to follow link in each newsletter.
If you send us a private or direct message via social media the message it will not be shared with any other organisations.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
All calls are recorded and kept for an appropriate length of time.
Unless required to fulfil our contractual obligations (eg: booking holiday accomodation) we will not disclose any of the information you provide to us to any third parties.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We keep our privacy notice under regular review. This privacy notice was last updated on 11 April 2018.
9 St Stephen’s Court
15-17 St Stephens Road
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